Acceptable Use Policy

Overview

This Acceptable Use Policy ("AUP") defines the rules governing your use of the DashboardFox cloud-hosted platform and related services operated by 5000fish, Inc. ("we", "us", "our"). It applies to all account holders, agency owners, agency team members, workspace users, and anyone else who accesses the Service.

This AUP is incorporated into and forms part of the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. By using the Service, you agree to this AUP. If you do not agree, do not use the Service.

Permitted use

DashboardFox is a business intelligence and reporting platform. Permitted uses include:

• Connecting to your own databases and data sources to build reports and dashboards
• Creating and sharing reports with users inside your workspace
• Publishing public-facing reports and dashboards via Public View Licenses
• Scheduling automated report delivery to internal and external recipients
• Accessing workspace data and reports programmatically via the DashboardFox API
• White-labeling workspaces and delivering reporting solutions to clients, as described in Agency & white-label use below
• Building embedded reporting solutions for clients using custom domains and branding

Use of the Service must remain within the capacity limits of your subscription tier. See our Fair Use Policy for specific limits by plan.

Agency & white-label use

DashboardFox is designed for agencies and managed service providers who deliver reporting and analytics to their clients. The following uses are explicitly permitted:

• White-labeling workspaces — applying custom branding, custom domains, and your own visual identity to a DashboardFox workspace delivered to a client
• Reselling workspace access — charging clients for access to a DashboardFox workspace you manage and operate on their behalf, including as part of a broader managed service offering
• Multi-client deployments — managing multiple client workspaces under a single agency account
• Delivering to sub-agencies — reselling workspace access to clients who are themselves agencies, provided all end workspaces remain under your agency account and all usage remains within your subscription limits

Agency owners are responsible for ensuring that their clients and downstream users comply with this AUP. Violations by clients or workspace users are treated as violations by the agency owner.

Prohibited conduct

The following are prohibited on or through the Service:

Illegal activity

• Using the Service for any purpose that violates applicable local, state, national, or international law or regulation
• Processing, storing, or transmitting data in a way that violates applicable privacy, data protection, or export control laws
• Facilitating or enabling illegal discrimination, harassment, or harm against any person or group
• Using the Service in connection with any fraudulent scheme or deceptive practice

Unauthorized access & interference

• Attempting to gain unauthorized access to any part of the Service, its infrastructure, or any other customer's account or workspace
• Probing, scanning, or testing the vulnerability of the Service without explicit written authorization from 5000fish, Inc.
• Interfering with or disrupting the integrity or performance of the Service or its underlying infrastructure
• Circumventing any technical or administrative access controls, authentication mechanisms, or rate limits
• Using the Service to launch denial-of-service attacks against any target

Automated abuse & scraping

• Using automated tools, bots, or scripts to scrape, extract, or harvest data from the Service in a manner that exceeds your authorized API access or that circumvents access controls
• Accessing the Service through automated means in a way that places excessive load on infrastructure shared across customers
• Using the Service's public-facing views or APIs to feed downstream systems in ways that circumvent MAU or Public View License limits

Harmful content

• Storing, transmitting, or publishing content that is unlawful, defamatory, obscene, or that infringes any third party's intellectual property or privacy rights
• Using the Service to distribute malware, ransomware, spyware, or any other malicious code
• Using public-facing dashboards or reports to spread misinformation, engage in phishing, or deceive viewers as to the source or accuracy of data

Intellectual property restrictions

The DashboardFox platform — including its software, source code, architecture, design, algorithms, user interface, APIs, and documentation — is the proprietary intellectual property of 5000fish, Inc. and is protected by copyright, trade secret, and other applicable laws. All rights not expressly granted in the Terms of Service are reserved.

You may not, and may not permit any third party to:

• Reverse engineer — attempt to derive the source code, algorithms, architecture, or trade secrets underlying the Service by any means, including decompilation, disassembly, or analysis of network traffic
• Copy or clone — reproduce, replicate, or create a derivative work based on the Service or any substantial portion of it
• Build a competing product — use access to the Service to design, develop, or assist in the development of a competing business intelligence or reporting platform
• Extract the codebase — use any method to extract, capture, or reconstruct the underlying software or data structures of the Service
• Remove proprietary notices — remove, alter, or obscure any copyright, trademark, or other proprietary rights notices contained in or displayed by the Service
• Sublicense the software — grant others rights to the Service beyond what is expressly permitted under this AUP and the Terms of Service

These restrictions apply regardless of whether the intent is commercial or non-commercial, and regardless of the method used to access the Service.

Content standards

You are solely responsible for all data, content, reports, and configurations you submit to or create within the Service ("Customer Data"). You represent and warrant that:

• You have all rights, licenses, and permissions necessary to submit your Customer Data to the Service
• Your Customer Data does not infringe any third party's intellectual property, privacy, or other rights
• Your use of the Service complies with all applicable data protection laws, including obtaining any required consents from individuals whose personal data you process through DashboardFox

5000fish, Inc. does not review Customer Data and has no obligation to do so. However, we reserve the right to remove content or suspend access where we have reason to believe a violation of this AUP or applicable law has occurred.

Security & responsible use

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You agree to:

• Use strong, unique passwords and enable two-factor authentication
• Notify us immediately at team@dashboardfox.com if you suspect unauthorized access to your account
• Not share account credentials between multiple individuals
• Ensure that database credentials stored in DashboardFox are scoped to the minimum permissions required for reporting (read-only where possible)

If you discover a potential security vulnerability in the Service, please report it through our Vulnerability Disclosure Policy rather than exploiting or disclosing it publicly.

Enforcement

We reserve the right to investigate any suspected violation of this AUP. If we determine, in our reasonable judgment, that a violation has occurred or is occurring, we may take any of the following actions without prior notice:

• Issue a warning
• Temporarily suspend access to the Service
• Permanently terminate the account and all associated workspaces
• Remove or disable access to specific content or functionality
• Report the conduct to law enforcement or other regulatory authorities
• Pursue legal remedies available under applicable law

Where suspension or termination results from an AUP violation, no refund will be issued. See the Terms of Service for the full termination and suspension provisions, including the appeal process.

We will endeavor to provide notice of enforcement actions where it is safe and practical to do so, but we are not obligated to do so in cases where immediate action is required to protect the Service, other customers, or third parties.

Reporting violations

If you believe someone is using DashboardFox in violation of this AUP — including abuse of public-facing dashboards or reports — please report it to us at team@dashboardfox.com. Include as much detail as possible: the workspace or URL involved, a description of the suspected violation, and any supporting evidence. We investigate all credible reports.