Legal Policy
Sub-processor Registry
Overview
5000fish, Inc. uses the third-party service providers listed below ("sub-processors") to deliver the DashboardFox platform. Each sub-processor has access to personal data only to the extent necessary to perform their specific function. All sub-processors are bound by data processing agreements and are required to maintain appropriate technical and organizational measures to protect personal data.
This registry is maintained in accordance with our Data Processing Agreement. We will provide at least 30 days' advance notice before adding a new sub-processor or making a material change to an existing one. Notices are sent by email to agency owners and posted to this page.
How transfer mechanisms work: Where personal data is transferred outside the European Economic Area (EEA) or UK, we rely on Standard Contractual Clauses (SCCs), EU-US Data Privacy Framework (DPF) certification, or an adequacy decision. Vendors operating entirely within the EU/EEA require no transfer mechanism. Full details are in our DPA.
Infrastructure & Hosting
| Vendor | Purpose | Region | Transfer Mechanism |
|---|---|---|---|
| OVH Cloud | US region cloud hosting and infrastructure | United States | N/A — US customers only |
| Hetzner | EU region cloud hosting and infrastructure | Germany / Finland | N/A — EU only |
| Backblaze B2 (US) | Encrypted backup storage for US region | United States | N/A — US customers only |
| Backblaze B2 (EU) | Encrypted backup storage for EU region | Amsterdam, Netherlands | N/A — EU only |
| Cloudflare | CDN, web application firewall, and DNS | Global | Standard Contractual Clauses (SCCs) |
Payments & Billing
| Vendor | Purpose | Region | Transfer Mechanism |
|---|---|---|---|
| Chargebee | Subscription and billing management | United States | Standard Contractual Clauses (SCCs) |
| Stripe | Payment processing | Ireland (EU) / United States | Stripe Ireland entity (EU); SCCs (US) |
| Authorize.net | Payment processing (US customers only) | United States | N/A — US customers only |
Communications & Authentication
| Vendor | Purpose | Region | Transfer Mechanism |
|---|---|---|---|
| Maileroo | Transactional email delivery | Germany / Netherlands | N/A — EU only |
| Dynosend | Marketing email | United States (AWS us-east-1) | EU-US Data Privacy Framework (DPF) |
| Twilio | SMS delivery for two-factor authentication | United States | Standard Contractual Clauses (SCCs) |
Support & Customer Success
| Vendor | Purpose | Region | Transfer Mechanism |
|---|---|---|---|
| HelpCrunch | Live chat and support ticketing | Ireland / Frankfurt | N/A — EU only |
| Chatbase | AI help assistant | United States (AWS us-east-1) | 2021 Standard Contractual Clauses (SCCs) |
| Eniston | Knowledge base | Germany | N/A — EU only |
| BetterMode | Community support forum | Canada / United States | Signed DPA |
Analytics, Product & Consent
| Vendor | Purpose | Region | Transfer Mechanism |
|---|---|---|---|
| UserMaven | Product and website analytics | Germany (Hetzner) | N/A — EU only |
| Concord | Cookie consent management and consent capture | United States (AWS) | EU-US Data Privacy Framework (DPF) |
| Frill | Product roadmap and user feedback | Australia | 2021 Standard Contractual Clauses (SCCs) |
| Flook | Product tours (no personal data processed) | Australia | N/A — no personal data in scope |
Security
| Vendor | Purpose | Region | Transfer Mechanism |
|---|---|---|---|
| Better Stack | Status page and infrastructure monitoring | EU (ISO 27001 certified) | EU-US Data Privacy Framework (DPF) |
| BeagleSecurity | Annual penetration testing | India | DPA in review (no customer PII in scope) |
Sub-processor changes: We review this list regularly. Vendors with documentation agreements in progress are added once agreements are finalized. We will provide at least 30 days' advance notice before any new sub-processor is given access to personal data. To object to a new sub-processor, contact team@dashboardfox.com within the notice period — see our DPA for the full process.
Questions about sub-processors or data transfers:
team@dashboardfox.com